Text Messaging will utilise SystmOne directly via NHS.NET. There will be no facility for patients to respond to text messaging (unless provided as part of third-party software which is usually via an email conversion). Third party software will also use NHS.NET which is a secure system.
Text messages will be used for:
· Appointment reminders direct from the clinical system (third-party software)
· Manual appointment reminders via NHS.NET – selected patients only (No third party software)
· Flu or other vaccination clinics for targeted eligible populations
· Chronic disease review invitations
· Cervical screening
· Blood pressure and cholesterol monitoring
· Smoking status updates
· Invitations for patient educational sessions (e.g. diabetic self-help groups)
· Requests to contact the practice to arrange appointments or services,
Test results will not be conveyed using text messages.
Information sent via a text message will be generic. No information which identifies an individual patient such as name, address, or other items of personal detail will be sent within a text message, and in addition, information within the text message stating the reason for it will be kept to a minimum.
Texts will not be used for important issues. Where an important matter is to be conveyed to the patient a letter or other similar reliable method will be used.
Texts will not, under any circumstances, be used to convey information which may be alarming or distressing to the patient.
A text message is a patient contact in the same way as a face to face consultation, or a letter. All text messages sent to a patient will be recorded within the clinical system (SystmOne) as a text patient contact in a similar way to a telephone call. Details should include date, time, and message text.