A note from the surgery: Thank you! and Welcome! new voices and faces
We as a team want to say "Thank you! " to our patients. We really appreciate your ongoing support.
We know that life continues to be very different, and hard for many. We know that the enormous continuing pressures on the whole NHS- including our general practice- can mean it often feels difficult being on the patient side of things.
So thank you.
We all continue to work in very challenging and fast changing circumstances. We have often had to change our way of working at a day's notice, as we did at the beginning of the pandemic when the Government first directed us to triage all appointment requests and use face to face only when absolutely essential.
Since then the task has been to gradually increase the proportion of face to face appointments, according to the risk level at the time.
Many patients continue to find telephone and online appointments ideal and convenient.
Triage is still needed to keep everyone safe, to enable us to meet the much higher than usual levels of demand, appropriately, and to be able to see people face to face where needed (-please say if you feel you need this)
We’re aware there has been a lot of misleading comment about general practice in the press recently, which is why we wanted to give this detailed explanation.
Thank you again. We appreciate your trust in us to do our very best to serve you.
We invite you to join us in welcoming some new faces ( and voices on the phone ) to our team , including receptionists, clinical pharmacists and our care coordinator.
We hope they will soon discover why serving this particular community is so good that some of us have stayed for a decade or two !!
Dr Tara Verity
On behalf of the Caddington Surgery team September 2021
13th September 2021
We are aware of a fault on our telephone lines, BT are working to resolve this.
Please use our online consultation or come into the surgery if you need assistance.
Covid restriction update:
Throughout the pandemic we have strived to make the surgery as safe as possible for all our patients and staff. We will continue to do so going forward.
From the 19th July nothing will change at the surgery - patients will need to still wear a mask, socially distance and use hand sanitiser in the surgery and staff will continue to wear PPE. We do understand that it can be frustrating but we know that when people come to us they are sick and vulnerable (and some cannot receive the covid vaccinations due to medical reasons) so we feel it would be wrong to not take these small precautions that can protect people.
In terms of opening up, we have consulted with much higher numbers of patients than we did pre-covid (face to face, by phone, by e consult and by video), not counting vaccinating 90% of the adult population twice in the last 6 months.
Caddington Surgey has come so far in trying to minimise the impact of Covid and we are sure you understand that we need to keep the surgery as safe for ALL patients as we can.
From the team
You may have seen reports in the press that on the 1st July 2021 NHS digital is doing a significant extraction of data from GP records to a data warehouse.
If you do not want your data included in this, you need to fill out a type one objection form, and email it, or post it to us at the surgery.
We have created an email address to receive your forms. Any other data that is received in the inbox will be deleted.
Please send form to: firstname.lastname@example.org
We will need your completed form sent to us by the 22nd of June. In order for us to code them by the 23rd, please find a link for any further information.
16th May 2021
*** Urgent Notice***
You may have seen on the news that from Monday the 17th of May, doors at GP practices are reopening.
As you will know our GP practice has been open throughout the pandemic, offering patients telephone and online appointments with face to face consultations available for those who need them. This was in line with national requirements to keep patients and staff safe when COVID infection rates were high, and before the vaccination was widespread.
GP practices are now being encouraged to offer patients a choice of whether they would like a remote or face to face consultation, We would like to make you aware that we have already taken the step to further open our reception area, with social distancing and infection control measures including temperature checks in place.
However, before we have more people coming into the surgery to see us in person. We need a bit of time to put in place measures to keep everyone safe.
As we await for further national guidance on doing that, we ask that patients continue to contact us by phone or online, as you have been doing.
We are facing unprecedented demands for our services and we will need to continue to adjust how we use our clinicians time to best support our patients, particularly those who need us the most.
We will keep you updated
Thank you for your support.
12th May 2021
Thank you for contacting the surgery enquiring about COVID vaccination certification.
We are unable to issue this certificate at the practice.
Please see https://www.gov.uk/guidance/demonstrating-your-covid-19-vaccination-status-when-travelling-abroad for further information.
Proof of your vaccination status will be available on the NHSapp.
The NHSapp can be downloaded from https://apps.apple.com/gb/app/nhs-app/id1388411277 for iPhone or https://play.google.com/store/apps/details?id=com.nhs.online.nhsonline for android.
Alternatively, you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine, the letter may to take up to 5 days to reach you.
23rd April 2021 - Online Consultations
Our online consultation service will only be available during surgery opening hours.
17 March 2021: Covid-19 - Text confirmation error for vaccination appointments
We are aware that there is an error in the automated text message being sent to confirm a vaccination appointment. We can confirm that all vaccines arranged through this surgery are taking place at Dunstable Health Centre, Priory Gardens, Dunstable LU6 3SU.
19 February 2021: Covid-19 Vaccination Appointments
Please note that the location for all Covid-19 vaccinations booked through Caddington Surgery is Dunstable Health Centre, Priory Gardens, Dunstable LU6 3SU.
Please also be aware that text confirmations for Covid-19 vaccination appointments say it at Chiltern Hills PCN --- this is simply the name of the Primary Care Network that covers all GP surgeries within Central Bedfordshire, and all Covid-19 vaccination appointments are booked through a central system. Your appointment will be at Dunstable Health Centre, Priory Gardens.
5 January 2021: Be Aware of Text Scams
We have been made aware of a scan being sent by text, pretending to be from the NHS and asking people to verify their ID and provide banking information. DO NOT OPEN THE LINK, OR PROVIDE ANY INFORMATION. Please warn family and friends, especially those who may be vulnerable.
30 December 2020 BLOOD TESTS in DUNSTABLE
The Phlebotomy Clinic in Dunstable is at Dunstable Health Centre, Priory Gardens.
You will need to book an appointment. To do so, please call 01234 893684 between 1pm and 3pm Mondays -Fridays.
23 December 2020 URGENT UPDATE
As we are now in Tier 4, we need to re-introduce different ways of working and supporting patients, some of which are similar to the original lockdown phase.
This is a very challenging time for us all and we would appreciate your co-operation.
With immediate effect, the following changes are in place and will be reviewed on 20 January 2021:
- We are only seeing patients face to face in an emergency, and if the GP deems it necessary.
- Face to face appointments with a Nurse will cover the following only:
- INR clinic, child immunisations and urgent dressings.
- Asthma reviews will continue to be done by telephone.
- Cervical screening appointments will be postponed until the end of January
- Any paper requests for repeat prescriptions received will take a full 7 days to process, as they will need to be placed in quarantine for 3 days.
- Our preferred method to receive your repeat prescription requests is online via the SystmOne prescription ordering system, and we ask for your cooperation in helping us go paperless. We are very aware that patients often have to wait ‘on hold’ on the telephone, as we are experiencing significantly higher volumes of calls. Please bear this in mind and only call us with prescription requests if it is a genuine emergency.
7th December 2020
CovidVaccine is arriving in Dunstable next Monday with vaccinations taking place from Tuesday next week. All of the surgeries in Dunstable and including Caddington Surgery will be working together delivering the vaccine morning, noon, and night from Priory Gardens Surgery (single site delivery). We will be releasing appointments online and you will also be able to call to book appointments. Keep an eye on our surgery website, systmonline and text and email messages for more information on appointment release time and date. The first vaccinations will be for the over 80’s.
14 October - UPDATE on FLU VACCINATIONS 2020
If you’re 50-64 and don’t normally get a flu vaccine, you will be offered one if there is enough vaccine after vaccination of those most at risk. This won’t happen until November, subject to availability.
There is a huge demand for the flu vaccination this year and we ask for your patience and cooperation. As an alternative, you are free to go to a local pharmacy for your flu vaccination. If you choose to do this instead of having it done at one of our surgery clinics, please let us know as we may be able to invite other patients.
You will find more details of our flu vaccination plans plus lots of useful information about the types of flu vaccine for different age groups and answers to frequently asked questions under the ‘NEWS’ tab, or click here.
7 October - Update on postnatal support from the Health Visiting Team
The Health Visiting Team has increased the support for families, especially for early postnatal issues including feeding. Please visit our NEWS page for details.
23 April --- NOW LIVE! A new way to contact Caddington Surgery : our Online GP Services "Engage Consult"
Covid-19: Use our Online GP Services Consultation System
With Covid-19 meaning we can only see patients in the surgery if absolutely necessary, we'd urge you to use our online consultation system, Engage Consult. Simply click on the ONLINE GP SERVICES link above to start. The first time you use it you will need to sign up for the service using your email address.
You can tell us about your problem and request medical advice - or ask an admin question - and we’ll respond usually within three hours if the request is submitted before 4pm the same day on our usual practice working days of Monday - Friday.
At the moment demand may mean this could take longer so please don't contact us until the following day if we haven't responded to you, unless you are getting worse.
Watch this short video from our surgery team about Engage Consult by clicking on the picture below (the video has subtitles):
If you have been identified by A&E or your GP as having symptoms of COVID-19 infection, please take a look at the patient advice leaflet by clicking on this link: Patient advice leaflet for symptoms of COVID-19.
8 May 2020
Did you know? "Your Wellbeing Bedfordshire" provides information, advice and support to help you solve your own problems and build a good life as a member of the community.
Community Wellbeing Champions offer free support to help people make positive changes to improve their health and wellbeing.
You can refer yourself to this service online, simply click on this link to find out more and ask for help and advice: https://yourwellbeingbedfordshire.org.uk
1st May 2020
CONTRACEPTION DURING COVID PANDEMIC
We are continuing to advise and prescribe contraception during this time.
In some cases you may need to use a method that may not be your 1st choice.
Please check online to see whether we have put your pill or sayana press on repeat prescription for you before booking an appointment.
Book a telephone appointment if you are due a review or you are a new user.
If you can check your blood pressure and weight at home beforehand please do so.
The Faculty of Sexual & Reproductive Health has produced some guidance; please see page 10 of this document if you have an IUCD (coil), IUS (eg Mirena) or Implant that you believe needs changing, or if you have any queries about contraception.
If you cannot decide which method is best for you please look here:
Depo provera contraceptive injection is effective until 14 weeks after your last injection.
Sayana press is a contraception you self-inject and lasts 13 weeks.
We prefer that you use Sayana press or convert to a pill to avoid face-to-face consultations during this time. Please speak to a nurse if you want to change from depo provera to sayana press. Speak to a GP if you wish to start sayana press or change to a pill.
If you feel depo provera is your only suitable method please ask the receptionist to message a GP or Nurse.
14 April 2020
Some "what if" questions are less scary if you talk about them
Our GPs have put together a short video for our patients and their families to help with these discussions.
Please watch the video by clicking on the picture below:
(The video has subtitles)
[If you are under 16 please check with your parent or guardian first before viewing.]
After watching the video we hope you may want to look at one or more of these:
1. https://conversation.helixcentre.com/ This link has a series of videos. Video 5 is a 10-minute summary of advance care planning for Covid-19. Watch all 6 videos for a fuller explanation with more detail which many people find helpful
2. www.criticalcarenice.org.uk/patient-information Patient information from the NHS for people with “frailty” who are diagnosed with Covid 19 – understanding treatments and outcomes in hospital and critical care
3. http://www.eolc.co.uk/educational/your-guide-to-decisions-about-cardiopulmonary-resuscitation-cpr/# A guide to decisions about cardiopulmonary resuscitation (CPR), produced by the NHS
Then do contact us to let us know your thoughts. Thank you. Stay safe. Best wishes from all of the team here at Caddington Surgery
26 March 2020: ISOLATION NOTES / SICK NOTES
To reduce the burden on GP practices a new online system, created by the NHS and the Department for Work and Pensions, is now live for patients to be emailed a digital isolation note.
Isolation notes provide patients with evidence for their employers that they have been advised to self-isolate due to coronavirus, either because they have symptoms or they live with someone who has symptoms, and so cannot work.
As isolation notes can be obtained without contacting a doctor, this will reduce the pressure on GP surgeries and prevent people needing to leave their homes.
HOW TO ACCESS THE NOTES
The notes can be accessed through either:-
NHS website www.nhs.uk
NHS 111 online www.111.nhs.uk
After answering a few questions, an isolation note will be emailed to the user.
If you don’t have an email address, you can have the note sent to a trusted family member or friend, or directly to their employer.
The service can also be used to generate an isolation note on behalf of someone else.
16 March 2020: CORONAVIRUS (COVID-19)
Due to the ongoing situation with Coronavirus, we are taking measures in line with guidance shared by NHS England and Public Health authorities to minimise risks associated with the virus.
In order to protect our patients and staff we are asking for our patients support with this.
What does this mean for you?
We are asking all patients not to attend the practice without prior agreement from a member of our clinical team. From Monday 16th March 2020 we want to minimise the number of patients attending the practice for face to face appointments. This means that all patients are required to contact the practice by telephone to request an appointment, and provide details of their need. A member of the clinical team will phone you back to discuss your need, and wherever possible this need will be met over the telephone. If the clinician deems that you require a face to face appointment, there will be screening questions to determine whether there is a need for a corona virus assessment. If this is the case you will be asked to self-isolate for 7 days. If there is no risk you will be given a face to face appointment in a specially designated room. Only one patient allowed in the building at a time.
All pre-existing appointments are being reviewed by the clinical team. If it is deemed that you appointment is not urgent this will be cancelled and re-scheduled at a later date by the practice. If the appointment needs to go ahead, wherever possible this will take place over the telephone. If your appointment is being cancelled or changed to telephone, our administrative team will contact you to advise you of this. If the appointment needs to be face to face you will be contacted prior to the appointment and asked some screening questions to ensure that it is appropriate for you to attend the practice.
Access to the Surgery:
Access to the building will be restricted to patients who have been invited for an appointment by a Clinician. The building will be locked and you will be unable to gain access. Only the patient with the appointment will be allowed in the building. For children, only one parent/guardian will be allowed to accompany the child.
Paper requests for repeat prescriptions have been temporarily suspended, again to avoid the spread of the virus, and you will not be able to collect your signed prescription from the surgery. We will electronically send the prescription to your nominated pharmacy.
To order a repeat prescription, please either:
- Request online or ask somebody to do this for you. If not registered please contact us to register for online services.
- If this is not possible, you can order your medications over the phone between 10am and 1pm.
Remember to use the hand sanitiser when entering the building or wash your hands in the downstairs toilet.
Please remain courteous to our staff at all times, any incidents of verbal or physical abuse will result in removal from the practice list.
This is a very challenging time for us all and we would appreciate your co-operation.
Our priority is the health and safety of all our patients and staff.
Coronavirus: latest information and advice from the UK Government
Advice in your region:England
| Northern Ireland
Stay at home to stop coronavirus spreading
Everyone must stay at home to help stop the spread of coronavirus.
You should only leave the house for 1 of 4 reasons:
- shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
- one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
- any medical need, or to provide care or to help a vulnerable person
- travelling to and from work, but only where this absolutely cannot be done from home
These 4 reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.
Symptoms and what to do
Do not leave your home if you have either:
- a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.
Use the 111 online coronavirus service to find out what to do.
Only call 111 if you cannot get help online.
For information on:
HELP US HELP YOU STAY WELL
Welcome to the Caddington Surgery Web Site
The Surgery is located in the Bedfordshire village of Caddington and serves the people of Caddington, Slip End, Woodside and Pepperstock.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient's needs at the forefront of everything, from checking surgery times to ordering prescriptions.
Our dedicated team is here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
The Practice premises are modern and purpose built. Disabled patients can access all the medical services provided directly.
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(Site updated 28/09/2021)