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How to book an appointment

How do I book an appointment?

Booking appointments can be done on the day (see below), which most of our patients do at present.

Appointments to see a doctor, nurse or health care assistant can also be booked in advance either through the reception desk or on-line. It is also possible to book a telephone appointment if this is appropriate.

Book on the day

-         come in or phone after 8.30am

“On the day booking” to see a GP. If you wish to see a doctor, please telephone or call at the surgery as soon as possible after 8:30 a.m. on the day you wish to come. The receptionist will try to give you a convenient appointment with the doctor of your choice. If she is unable to give you exactly what you would like, she will suggest an alternative time or another doctor or that you see the Nurse Practitioner instead or, if you prefer, you may try again another day.

If the matter is urgent, you will definitely be assessed that day, but not necessarily by the doctor of your choice. The “duty doctor” may telephone you to assess the problem and discuss the most appropriate way to deal with it.

Pre-book (advanced bookings)

               - come in or phone

               - or book online see reception to get a username and password to do this

At present we have fewer pre bookable than book on the day appointments, as most of our patients are very used to the book on the day system. Our surveys have indicated high scores for accessibility and ability to see the doctor of your choice compared with other surgeries. However we are now trialling an increase in the number of pre bookable appointments to see if this improves GP access for you.

Do you do telephone appointments?

Yes- do ask reception to book this if you think that your question could be dealt with over the phone.

What if it’s urgent?

If you feel that there is an emergency or extremely urgent problem please tell the receptionist. They can inform the duty doctor who can assess the best way to deal with it.

Do I have to see a GP?

No. If you are happy to tell the receptionist the type of problem it is they may suggest booking an appointment with our nurse practitioner, nurses or health care assistants.

Blood pressure and weight checks can be done without an appointment using the machine (called POD) in the waiting room. It has an easy to follow touch screen. (We suggest you ensure you are relaxed and do 2 or 3 blood pressure checks to avoid falsely high readings).

Health care assistants

Appointments can also be made in advance for blood tests, blood pressure checks, new patient health checks, ECGs, diet and health advice with our health care assistant. If you are interested in stopping smoking, you can book an appointment to discuss how to successfully stop.

Nurses

Appointments to see a nurse may be made in advance. Please ask the receptionist. (The receptionist will ask you the reason for your visit so that she can arrange an appropriate appointment. Appointments may be made with one of the practice nurses for:



    • ear syringing

    • dressings

    • removal of stitches

    • travel vaccinations

    • spirometry

    • ECGs

    • anticoagulation checks( Janine Fielding)

    • asthma checks (Janine Fielding , Tricia Liddell)

    • diabetes checks ( Denise Madden)



Nurse Practitioner 

A Nurse Practitioner may see patients of all ages during health and illness alongside their General Practitioner. The Nurse Practitioner can:



    • Obtain medical histories and perform examinations, request and interpret tests.

    • Diagnose and treat common health problems, such as infections, minor illness, and minor injuries.

    • Diagnose, treat and monitor chronic diseases, such as diabetes, asthma and high blood pressure.

    • Provide contraceptive advice services.

    • Offer health and lifestyle advice for adults and children, as well as providing extra support/advice for the over 60s.



Midwife

If you are pregnant you can book your first appointment with the midwife via reception. You do not need to see a GP first unless there are particular queries

Citizens Advice Bureau

Offer general advice including on benefits and debt. They and do a fortnightly session in the surgery for which you can book an appointment via reception.

Complaints, compliments, suggestions we want to keep improving our service to you and pay attention to feedback (see reception or our website for more information on ways to feedback. The Friends and Family Survey enables us to review your comments, please use the leaflets in the surgery or on-line).

 

TRIAL OF INCREASED NUMBER OF PRE-BOOKABLE APPOINTMENTS

 

We have responded to feedback that patients needing to arrange transport to the surgery with the good neighbour scheme, as well as others, are having difficulty booking appointments in advance.

 

We are commencing a trial for the next three months. The number of pre-bookable appointments will be increased.

 

We will evaluate the response after this period; we would also appreciate and be very interested in your comments/feedback on the trial.

 

Many thanks

 

 

The Caddington Surgery Team

 

May 2015

 



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